Audi A5 Suspension Issue
Even the best vehicles, including Audis, known for their reliability, quality and performance, can encounter occasional issues.
Picture this: You’re driving your Audi, climbing a hill and suddenly, a loud creaking noise comes from your vehicle. It’s not exactly the soundtrack you’re hoping for during a drive.
One of our recent customers had this exact issue with their Audi A5. On their way to work, they detected an alarming noise that sounded (no pun intended) like it came from the vehicle’s suspension.
Wisely, they didn’t delay and brought their car to South Coast Garage for a comprehensive check-up, aiming to resolve the issue before it escalated.
Choosing to address the issue promptly helped to prevent more complex, costly repairs later on.
Fortunately, our team of Audi experts, familiar with these types of issues, were ready and experienced enough to tackle the problem with the Audi A5 confidently.
What We Found
In the initial phase of the inspection, our Audi specialists conducted a meticulous review of the vehicle’s suspension system, searching for any signs that might reveal the source of the creaking noise.
The cause however, wasn’t immediately apparent; there were no visible clues.
Our expert took the A5 for a detailed road test to understand the issue better. This hands-on approach helps us experience the problem directly, ensuring we’re not just guessing, but have first-hand experience of the issue.
At South Coast Garage, our philosophy is to get it right the first time. Unlike some other garages or dealerships that might resort to a trial-and-error method of replacing parts, we focus on precise diagnostics and solutions.
Our approach saves you time and money whilst getting you back on the road quickly.
During the test drive, the specialist pinpointed the noise to the driver’s side front suspension but knew further analysis was necessary to identify the specific suspension arm responsible for the issue.
The Diagnosis
Before proceeding with any deeper testing, our team of Audi experts used the Audi A5’s manufacturer information to take a closer look at the Audi’s suspension system.
As your local independent Audi specialists, we can access the same comprehensive technical data as official Audi dealerships. This allows us to deliver service and repairs of dealership quality, at a greater value.
Using our team of experts’ wealth of Audi technical knowledge, alongside our 15-step diagnostic process, we are able to methodically uncover the root cause of any problem your vehicle might be facing during the first fix, saving you from repeat visits to our garage.
With a deeper insight into the vehicle’s issue, our Audi experts decided to use a Steelman Wireless Chassis Ear for a more precise identification of the fault within the suspension system.
But what exactly is a Steelman Wireless Chassis Ear?
The Steelman Wireless Chassis Ear is a cutting-edge diagnostic tool specifically designed to detect squeaks, creaks and other abnormal noises from your vehicle’s chassis. We find it invaluable for identifying issues that other garages might overlook in their rush for a quick fix.
By using our methodical testing procedure, we could assess each of the suspension arms independently. During these tests, our Audi specialists were able to pinpoint the source of the creaking noises to the lower rear arm ball joint of the Audi A5.
Fixing The Audi A5
After pinpointing the Audi A5 suspension issue, our Audi specialists called our client to explain the situation and propose a solution.
At South Coast Garage, transparency is key. We ensure you’re fully informed about the problem at hand and only proceed with fixing your vehicle once you say so. You’re always in complete control.
With the client’s approval for the recommended repairs, we procured an authentic Audi suspension arm ball joint. As an independent Audi specialist, we’re committed to using genuine Audi parts or high-quality aftermarket alternatives, guaranteeing that your vehicle receives the best possible care and maintains optimal performance.
Following the installation of the new ball joint, our Audi experts conducted a precise wheel alignment to make sure that the suspension and wheels were in perfect harmony. Doing so prevents further issues, such as uneven tyre wear.
As a final check, we then took the A5 for a thorough road test to confirm it was back in complete working condition and ready to be returned to our client.
The client was pleased to hear that their vehicle was ready and in full working condition. They were thrilled not only with the quick and effective resolution of the suspension issue but also with the efficiency of the service, which exceeded their expectations.
As your local independent Audi garage, we pride ourselves on having shorter wait times than main Audi dealerships, ensuring you get your vehicle back without unnecessary delay.
Summary
A recent customer brought their Audi A5 to us at South Coast Garage, concerned about a distressing creaking sound it made while driving, particularly noticeable uphill.
Fortunately, they quickly brought their vehicle to our Audi experts, and their vehicle didn’t suffer any further damage.
By using our comprehensive 15-step diagnostic procedure, decades of experience and dealership-level technical data, our expert Audi technicians quickly located a defective suspension arm ball joint as the culprit.
We immediately sourced an authentic Audi replacement part and had the A5 operating smoothly again in no time.
After the repair, the creaking was eliminated and we confidently returned the vehicle to our client in peak working condition.
Our customer was thrilled to have their A5’s suspension fully operational again and they were even happier to have received better than dealership value.
The client drove off from South Coast Garage without a creak and was confident that their Audi was back to its best.
Facing suspension troubles with your Audi? Don’t let the issue escalate. Call South Coast Garage for a dependable fix right away.
